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- IntefleCS 111
- Home Clinic
- Decision Lifecycle Management (DLM)
- Contact Centre
- Medical Contact Center
- Symptom Enquirer
- Emergency Responder
- Data Intelligence
- Treatment Centre
- Out of Hours
- TeleGuide Content
- Contact Centres
- Ambulances
- Out of Hours
- Walk-in Centre and Dispensaries
- Polyclinics
- Accident & Emergencies Departments
- Minor Injury Units
- Pharmacies
- Doctor Surgeries
- Self Assessment & Care
- Home Care
- Occupation health
- Specialist Care-led Solutions
About us
Clinical Solutions is a trusted provider of decision support and clinical knowledge solutions to healthcare staff (clinicians, doctors, call centre staff and receptionists), providing high-value and low-risk encounters to patients and empowering patients to take a safe and active role in their own care.
Clinical Solutions leads the market in the development and delivery of healthcare decision support solutions. Our multi-channel healthcare CRM solutions have proven scalability from small healthcare centres to large multi-site national call centres. Our solutions provide a seamless journey to the patient across many healthcare encounters for self-help, contact centre triage and face-to-face channels.
Our solutions and experience provide our clients with lower costs, lower clinical risks, higher patient satisfaction and improvement of patient outcomes. We provide a unique combination of leadership of the healthcare field and delivery capabilities to provide solutions, encompassing:
- Clinical algorithms, protocols and content for use in self-help web applications, or with clinical staff. Proven in over 60 million clinical transactions.
- Leading multi-channel software applications, designed by clinicians and doctors and powering web, IVR, contact centre and mobile device channels.
- Professional services covering clinicians for client-specific content authoring, business analysts and implementation consultants.
- Managed and resilient IT infrastructure with 24x7x365 helpdesk support and proven capacity to provide resilient and high-performance solutions for national call centre solutions and cater for pandemics transactional volumes. As an example case study, Clinical Solutions provide the technology and clinical content for some of the largest national telephone triage services - NHS Direct (England and Wales) and NHS 24 (Scotland) and also developed the technology that supports the UK's National Pandemic Flu Service
Our customer base sits across the UK, North America, mainland Europe, India and Australasia.
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- New Clinical Solutions 111 content set to save NHS 111 £200m
- Clinical Solutions surpasses first milestone in North West 111 pilot
- Healthcare at Home exceeds targets through Clinical Solutions’ IntefleCS Home Clinic.
- Stoke Walk in Centre is extending clinical decision support to new patient pathways with IntefleCS Treatment Centre
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