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By providing specialised pathways, public health services can deliver well quantified and material benefits, both financial and clinical. The key focus is identifying the most critical pathways and providing dedicated care. The e-care contribution is the availability of dedicated convergent decision support content to deliver specialist care pathways and for healthcare providers to have the ability to develop, source and aggregate to their specific requirement in an efficient and effective manor to optimize their service.

In the case of our customers aggregation means using their content, Clinical Solutions TeleGuide suite of content and third party content. Using the appropriate technology and software they can serve content across all patients access points and therefore have content available (so-called convergent) across multi communication channels (phone, web, mobile, IVR, literature etc). This also provides them with a means of updating the content to make sure it remains the most recent advice set to deliver the best outcomes.

Our technology and software ensure consistency, efficiency and safety, but for maximum patient safety the preparation of content must also adhere to usual levels of clinical governance. This is why the availability of real Content Lifecycle Management Systems (CLMS) by Clinical Solutions is a real breakthrough for e-care as it can deliver this converging content and extend the reach of the services.
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