Trusted | Our e-care principles | About us | Clinical Solutions

The economics of e-care are spectacular based on the unit cost of encounters compared to face to face services. The patient satisfaction levels for Clinical Solutions’ customers is steadily very high between 93% and 97%. But the success of e-care resolves around one criteria: TRUST. Will patients trust electronic channels as much as they trust the emergency department of hospitals or their own GP? The dilemma is not dissimilar to the trust in payment over the internet vs. payment in cash.

Clinical Solutions’ answer to the question of trust is to provide solutions either for specific type of care delivery providers, adapted to their needs or solutions along care pathways, across the various providers. These solutions are built on our two suites: the IntefleCS suite of CRM products and the TeleGuide suite of content and content management systems. By providing a unique integration capability of technology and content and by focusing on products we remove the risk for our customers and deliver a ready to use, proven solution.

The clinical algorithms and scripts that power our solutions have been proven in over 60 million clinical transactions. The software applications are designed specifically to support multi-channel clinical encounters. And all of our solutions are underpinned by a modern, robust IT infrastructure offering 24x7 99.9% availability.
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