Appropriate level of care | The 7 e-care competencies | About us | Clinical Solutions

Directing the patient to the most appropriate level of care is the single biggest lever to contain the economics of the health ecosystem. It is also a necessary step to provide optimal quality of care.

In 2010, if 10% of people in the UK seeking a doctor’s appointment or a non urgent A&E visit used a health call centre or self-care web channel the result would be 27 million less patient encounters and possible savings in excess of £650m per annum. The use of clinically focused technology transforms healthcare decision making and the access to right level of care.

While e-care technology started with urgent care (ambulances, Out of Hours) the impact goes way beyond this area of health delivery and into area such as Long Term Conditions, post diagnostic, pre surgery, post surgery support, routine care etc... The concept aligns perfectly to patient centric systems, as e-care technologies allow decision making as early as possible in the healthcare engagement process.

E-care enables the optimum utilisation of the limited healthcare resources by the managing direction of travel. As patients often touch multiple healthcare services during an episode of care, e-care eases this process by supporting the flow of information captured in encounters, improving the patient experience and the workflow efficiency.
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