Scalable technology | The 7 e-care competencies | About us | Clinical Solutions

Due to the sheer size of public health service provision, a critical component of cost efficiency and trust in the service provision is its ability to scale as services can be:
- National or based on local programmes.
- ‘Always on’ or ‘on activation’, for instance in waiting for emergency situation such as flu pandemics.
- Focused on one type of care delivery or multiple.
- Mono-channels or fully multi-channel.
- Serving capitation levels of 10k people or millions.
The constraint on e-care is that it cannot fail and must cope. The single points of failure are multiple and they are technical (network, security, infrastructure, software), clinical (content coverage and governance) and human.

Using technology on a daily basis which has the ability to scale up quickly in the event of a public crisis such as swine flu means that the technology is well tried and tested and efforts can be concentrated on the clinical risks in times of crisis rather than technical issues. By providing our solutions as a service (SaaS) with a track record of coping with the largest health call centres in the world, Clinical Solutions has already assembled a unique experience in the ability to scale our e-care solutions.
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