Australia and New Zealand | Where we operate | About us | Clinical Solutions

Australia and New Zealand

In Australia Clinical Solutions support Queensland Health by gathering, providing and maintaining up-to-date information on Health Service Providers across the state. Clinical Solutions’ IntefleCS Knowledge Management System is integral to Queensland Health’s delivery of health service information to callers using their 13HEALTH nurse triage and information line. Clinical Solutions’ service directory is also available online to the entire Queensland community.

The Royal New Zealand Plunket Society is New Zealand's largest provider of support services for the development, health and wellbeing of children under the age of 5. When you call PlunketLine your call will be answered by a Plunket nurse, who using Clinical Solutions telephone clinical assessment service, can give you advice and information on parenting issues and your child’s health and wellbeing.

Attracting and retaining doctors in Tasmania, particularly in rural communities has always been difficult. One of the reasons for this is the after hours demands on doctors time. The Australian Government is trying to make General Practice more appealing and encourage doctors to both move to and stay in communities outside the capital cities. A key strategy is to provide support during the after hours period. In Tasmania, this support is offered by ‘GP Assist (Tasmania)’ part of the Clinical Solutions group or companies.

GP Assist is a health call line, staffed by specially trained nurses and doctors who can provide telephone clinical assessment and information services by phone. GPs across Tasmania can choose to divert their calls to this service when they are not immediately available. Patients diverted to GP Assist, first speak to a nurse and if necessary to a doctor. In this way many problems and concerns can be solved without disturbing the patients regular GP.

After Hours Doctor, another Clinical Solutions company, is located at Newcastle in the Hunter Valley of New South Wales. It provides a comprehensive system of after hours primary medical care for patients of the Hunter urban region and incorporates an after-hours telephone triage and advice service. Registered nurses provide initial medical advice to patients with medical back up provided by the on-call GPs.
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- Healthcare at Home exceeds targets through Clinical Solutions’ IntefleCS Home Clinic.
20-24 February 2012 Clinical Solutions will be attending the event on stand 1352 at HIMSS12, Venetian Sands Expo Center, Las Vegas, USA

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