North America

North America

Healthcare reform in North America has picked up pace over recent years especially in the areas of healthcare IT. Under the American Recovery and Reinvestment Act (ARRA)significant investment could be channelled into health IT over the next few years, for healthcare providers able to show they comply with 'meaningful use' criteria. It is hoped that ARRA investment will prove a catalyst and enabler to restructure US healthcare.

In North America Clinical Solutions markets its decision support to hospitals, health plans, and commercial medical call centres. These organisations provide a wide array of clinical and marketing services to their member population and communities, including: physician/service referral, class registration, telephone triage, health information, outbound campaigns and disease management services. Clinical Solutions’ software solutions and service assist these organisations in providing these services. So, whether someone needs to be triaged by a nurse to determine the appropriate level of care or just a referral to a doctor, our solutions can handle this and many other services.

Clinical Solutions utilises the latest Microsoft .NET platform to develop flexible solutions that can be configured to meet the needs of these prospective customers. Interfaces with third-party systems, including CTI integration enable these organisations to more efficiently process calls and manage these operations. In addition, we offer multiple clinical content sets ensuring that users have access to the most relevant information from expert suppliers in the market. Reporting has never been easier with our IntefleCS Data Intelligence reporting tool. Easy to generate reports and templates provide immediate access to critical information. Dashboards and Venn diagrams can also provide a visual representation of this data making it easier for analysis.

Clinical Solutions provide solutions that are extremely scalable, servicing customers both large and small, from community hospitals to large government-sponsored health plans.

Clinical Solutions also have development staff and implementation teams that provide professional services ensuring that our solutions are successfully implemented. Support is never a worry as Clinical Solutions provide 365/24/7 support. So, health organisations can feel confident that our solutions will be available when their users and patients need access.

Partners in North America

Affiliated Computer Services (ACS)

In the US Clinical Solutions also partners with ACS, the leading provider of government healthcare solutions. Under the partnership, ACS can provide the infrastructure, telephony and call centre services to complement our decision support software. With nearly 30,000 customer service representatives and 118 call centres that offer support in 20 different languages, ACS can provide an instant pool of operators that can help assess symptoms, provide further information and direct citizens to the most appropriate level of care.

Healthwise

Clinical Solutions partner with non-profit health content provider Healthwise to help call centre clinicians in North America give patients the health information they need when they need it. The integration of Healthwise® Connect with Clinical Solutions’ telephone-based decision support technology, gives healthcare organisations seamless access to medically-reviewed and evidence-based health information, promoting shared decision-making. In addition, specific details, including health topics as well as patient responses and critical outcomes, will be automatically transferred from Healthwise® Connect to the Clinical Solutions system and charted on the patient’s record.
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- Healthcare at Home exceeds targets through Clinical Solutions’ IntefleCS Home Clinic.
20-24 February 2012 Clinical Solutions will be attending the event on stand 1352 at HIMSS12, Venetian Sands Expo Center, Las Vegas, USA

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Partners in North America

Affiliated Computer Services (ACS)

Healthwise