UK and Ireland

UK and Ireland

The UK and Ireland healthcare market remains a key focus where Clinical Solutions have significant presence. There has been continuing developments over the last 10 years in the use of information technology across healthcare and whilst the NHS delivery model is unique, innovation and integration have created some significant developments that have changed the way the world delivers healthcare.

The UK healthcare market continues to evolve. Virtual health services are becoming an increasingly important part of local and national care delivery as the NHS looks at innovative ways to become more efficient. Such services not only provide cost efficiencies but also bring other benefits that and can help address the following common challenges in healthcare provision.
- The rising cost of healthcare
- Increasing patient-driven demand
- Improving quality
- Reduced funding
- Increasing regulation
As the UK market reaches a level of maturity where patients now trust and expect electronic health channels for support and advice, a new an era of great potential unfolds for Clinical Solutions and its customers

England

Innovation, quality and patients' rights are key drivers across England as well as bringing quality care closer to patients’ homes. Urgent care centres are helping to provide on-demand services for common health issues to local communities enabling hospitals to focus on more specialised care delivery.

New and more rigorous clinical governance and mandatory reporting regulations have been introduced meaning that healthcare providers need to ensure their processes and systems are integrated and compliant. Clinical Solutions continue to work with our customers to meet the new strategies and guidelines for example helping Quality, Innovation, Productivity and Prevention (QIPP).

Our customers across England range from large national services such as NHS Direct and the National Pandemic Flu Service to regional services such as home care support or local urgent care facilities such as Walk-in Centres. Since 2000 NHS Direct has relied upon the technology, services and expertise provided by Clinical Solutions to deliver a robust, safe and consistent round the clock clinical service to the public. Today NHS Direct handles 17 million web encounters and 6 million telephone enquiries per annum.

Scotland

Clinical Solutions continues to support NHS 24 in playing a key role in health service provision for Scotland by providing telephone clinical assessment and information services for the 5.1m population. The NHS 24 service is delivered by working closely with partner NHS Boards across Scotland. Absolutely critical for NHS Scotland, is the need for robust and resilient systems, to facilitate the delivery of the safe, effective and efficient services improving health and reducing inequalities. Clinical Solutions is proud to be a key strategic parent to NHS 24.

Other key market drivers in Scotland include:
- Improved patient care through advances in technology
- Better access to health information
- Improvement in the management of patient journeys
- Efficient and effective use of healthcare resources supported by the right IT solutions
- Clinical Governance at the highest level
Wales

Clinical Solutions support NHS Direct Wales to deliver a safe and consistent clinical service to the population of Wales. The focus is on improving health and the quality of life of the people of Wales and reducing health inequalities in terms of personal health and access to services. Waiting times are also being reduced with no-one waiting longer than 26 weeks from primary care referral to treatment. Health, social care and wellbeing strategies are also being implemented in order to deliver integrated services. As with England, quality is high on the agenda with the implementation of the Quality Plan for Wales in order to ensure safe, sustainable and accessible services plus national standards of care for the following services; cancer, cardiac, children, older people, renal and diabetes.

Northern Ireland

Across Northern Ireland there is a drive to develop the ‘Connected Health Economy’: enabling innovation and sustainable investment in the expansion of healthcare services across the country. This naturally lends itself to e-care and using technology to provide cost effective quality services.

Republic of Ireland

In the Republic of Ireland healthcare government objectives are focused on the delivery of high quality, reliable, person-centred services, delivered as close to the point-of-care as possible removing health inequalities and reaching out to 100% of the community.
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- Healthcare at Home exceeds targets through Clinical Solutions’ IntefleCS Home Clinic.
20-24 February 2012 Clinical Solutions will be attending the event on stand 1352 at HIMSS12, Venetian Sands Expo Center, Las Vegas, USA

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England

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Northern Ireland

Republic of Ireland