Welcome
  • Meeting the needs of our customers via a tailored services. The patient satisfaction levels for Clinical Solutions’ customers is steadily very high between 93% and 97%.

    Clinical Content

    Our original clinical content was created by clinicians for clinicians and over 60 million encounters have proven it to be safe in use. We provide symptom and problem based assessment tools for use by clinicians as they carry out clinical assessments in both call centre and face to face settings. In addition, our clinicians have adapted the content to create assessment tools to support non clinical staff as they fulfil their roles within patient encounters and also for patients themselves to self assess.

    Using our content your staff will safely and consistently carry out safe, high quality assessments every time, following processes which you have put into place and which enable you to reach your desired outcomes.

    The success of our content lies in the dedication and the experience of our clinical team who work closely with our customers to customise, maintain and develop our clinical assessment tools and to continually update them through our clinical governance processes, ensuring that it remains evidence based and current best practice.

    Our clinical governance processes reflect those considered to be best practice within the NHS with research and risk management groups and a panel of external clinicians who contribute to and peer review our internal clinical decision making processes. Customer user groups bring additional expertise. We are currently working with URAC to accredit our clinical content and processes.

    Our clinical team has many years of hands on experience in use of clinical decision support tools in different settings and our experience in working closely with existing customers enables us to develop high quality solutions which are the best fit for an individual customer’s needs. We have established customisation and change request procedures to support this process.

    The innovative content management tools we use means that content can be readily and rapidly created or adapted to meets the needs of different clinical and operational models of service. So whether you want a tool for patients, non clinical staff or clinicians, no matter what the clinical service your model is designed to improve, we provide the content that will fit your needs.

    Clinical Solutions was the original creator of the groundbreaking NHS Direct software which benefits over 50 million people in the England and is the largest telephone triage system in the world. Our IntefleCS range of products is currently in use by public and private healthcare providers across UK, Europe, Asia, the United States and Australia and is also sought in other parts of the world.

    The solutions are being employed by healthcare providers across the world who wish to utilise electronic patient records and clinical decision support as an integral part of their primary care health delivery process in order to improve quality and safety and to ensure that optimum outcomes are achieved, as well as operational efficiency.

    Clinical Solutions aspires to be the best and to set new standards in the provision of electronic healthcare solutions. Our approach is to deliver high quality clinical solutions to our customers and to consistently improve the products and services we offer to healthcare providers.

    Clinical Solutions monitors and incorporates the World Wide Web Consortium (W3C), along with other groups and standards bodies, to establish technologies for creating and interpreting web-based content. These technologies, which are called “web standards”, are carefully designed to deliver the greatest benefits to the greatest number of web users while ensuring the long-term viability of any document published on the web.

    Clinical Solutions is a trusted service provider of commercial scalable, multi-channel, decision support tools and expert knowledge solutions. This allows frontline stakeholders/providers to reach out to patients and offer them health advice for routine home care and even leading up to how to manage when emergency situations arise.

    Information provided in the TeleGuides clinical content does not replace critical thinking, the clinician - patient relationship, or informed decision making process. Its purpose is to support professionals in the assessment and decision making process carried out over the telephone and to offer appropriate care advice and next steps and empower patients in their care including referral to face to face care when needed. Teleguides do not presume to make a definitive diagnosis.

    The TeleGuides DO:

    • Provide support for safe and consistent clinical symptom based assessment
    • Provide assessment parameters to facilitate referral to an appropriate level of care
    • Support clinicians to facilitate health care decisions by the caller
    • Support assessment and advice in health economies with differing disease patterns and differing local resource availability through the customisation process
    • Provide care advice, home care and health education information including cautionary guidelines and what to do in the event of worsening or new symptoms
    • Provide only evidence based care advice and best practice guidance

    The TeleGuides DO NOT:

    • Supersede the need for the knowledge, skills, and judgments of health care providers
    • Replace critical thinking skills
    • Make clinical decisions
    • Make a medical diagnosis or confirm a disease, condition, or state
    • Represent the end point of health care intervention

    Section from End User agreement regarding use of Clinical Solutions content:

    Clinical Content. Licensee acknowledges and agrees that Clinical Content is embedded with or otherwise delivered with the Software. Licensee assumes full responsibility for the selection of the Clinical Content to achieve its intended results and for the use and the results obtained from the Clinical Content, including without limitation provision of advice, information, health reference information or materials to Licensee or Licensee’s customers or third parties.

    Neither CAS nor its licensors, suppliers or associated companies warrant or guarantee the accuracy, safety, efficacy, or completeness of any of the clinical content. Licensee acknowledges that no portion of the clinical content should be used unless that portion has been reviewed and approved by a medical director or a medical advisory panel responsible for overseeing its use. Licensee assumes full responsibility for acts or omissions arising out of the use or misuse of the clinical content, and licensee assumes all risks associated with using the clinical content.

    Use of the clinical content requires the intellect and judgement of the user. As such, all licensed health professionals should receive special training before use of the clinical content. Non-licensed and non-health professionals should not use the clinical content.

    Editorial Staff:

    Clinical Solutions employees a small core clinical who are responsible for the creation, editing, and review of all content provided. The core team utilizes an extended external review panel devised of clinicians globally including primary reviewers within the United States, United Kingdom, and India.

    Clinical Solutions Clinical Team 2010:
    Jean Challiner, BSc. MB.ChB. SIMC., Chief Medical Officer
    Tina M (Shelly) Stickel, RN Lead Technical Nurse
    Jayvee Cruz, RN, Clinical Nurse Specialist
    Sarah Cheffings, RN Clinical Nurse Specialist
    Alan Short, MB.ChB., Clinical Subject Matter Expert
    Lee Mongomery, RN PGDip Health Informatics, Health Informatics Consultant

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