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- IntefleCS 111
- TeleGuide 111
- Home Clinic
- Decision Lifecycle Management (DLM)
- Contact Centre
- Medical Contact Center
- Symptom Enquirer
- Emergency Responder
- Data Intelligence
- Treatment Centre
- Out of Hours
- TeleGuide Content
- Contact Centres
- Ambulances
- Out of Hours
- Walk-in Centre and Dispensaries
- Polyclinics
- Accident & Emergencies Departments
- Minor Injury Units
- Pharmacies
- Doctor Surgeries
- Self Assessment & Care
- Home Care
- Occupation health
- Specialist Care-led Solutions
Contact Centre
Equips you with the technology you need expand your services and deliver high quality urgent care, in the right place and at the right time.
IntefleCS Contact Centre offers a patient management solution containing the standard functionality of a CRM system but also provides such functionality as evidence-based clinical content for nurses to assess the urgency of a patient's presenting symptoms (commonly known as nurse triage or telephone triage) and also includes onward transmission of patient data when continuation of care is required, capture and storage of patient medical history to assist in the assessment of the patient, provision of staff information notices, queue management for calls requiring additional assessment, individual configuration of call types based on the type of service that is being offered to a patient , access to additional information from external sources to support services offered.
These advanced functions combined with what is commonly known as nurse triage or telephone triage, support the clinician (or call handler) by utilising the power of our advanced TeleGuide algorithms to determine the callers needs and at the same time improve your operational and clinical performance.
Who is it for?
IntefleCS Contact Centre is predominantly used in medical call centres, such as NHS Direct in England and NHS 24 in Scotland, but can also be implemented in GP out of hours services, GP Surgeries, Walk-in Centres and other primary care services and is proven in over 60 million encounters worldwide.
Benefits Features Keeps healthcare professionals engaged Proven and tested clinician focused platform for access and management Promotes clinical safety Highly customised interface allows customers to match system to their workflow Creates patient satisfaction Integrated workflow system Improves user productivity Sophisticated feature set for patient and contact management Lowers cost of ownership One patient database across multiple clinical functions Features in detail
Receive a call and set up an encounter record Search for matching patient record Record demographic details Create, Edit or View Special note Assess level of urgency using call taker protocols (Clinical Solutions, your own or third party) Transfer call and record to a clinician for clinical assessment without the need for a call back Search the directory of services Transfer call to a call back queue Add a note to a call in the queue Search for and add patient GP and care provider Search patient history View encounter report and print or fax Automatic Referral to Out-of-Hours, GPs and other Service Providers Send record on to the patient’s own GP Receive a warm transfer call with the electronic record View patient queues Select a call from the queue View past medical records Triage of symptomatic callers using TeleGuide algorithms, Pathways or other third party content Close the call with a disposition
To find out more about IntefleCS Contact Centre contact us on:
Tel: +44 (0)1256 337 300
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- Clinical Solutions NHS 111 content awarded Department of Health “Blue Badge” qualification
- Southeast Alabama Medical Center Implements Clinical Solutions’ Medical Call Center
- Stoke Walk in Centre is extending clinical decision support to new patient pathways with IntefleCS Treatment Centre
- Portuguese health helpline expands access to health information and care
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