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- IntefleCS 111
- TeleGuide 111
- Home Clinic
- Decision Lifecycle Management (DLM)
- Contact Centre
- Medical Contact Center
- Symptom Enquirer
- Emergency Responder
- Data Intelligence
- Treatment Centre
- Out of Hours
- TeleGuide Content
- Contact Centres
- Ambulances
- Out of Hours
- Walk-in Centre and Dispensaries
- Polyclinics
- Accident & Emergencies Departments
- Minor Injury Units
- Pharmacies
- Doctor Surgeries
- Self Assessment & Care
- Home Care
- Occupation health
- Specialist Care-led Solutions
NHS 111 call centre solutions just got better.
IntefleCS 111. Ready to deliver real benefits for your organisation and its patients, today.
The challenge for NHS 111 service providers is for non-clinical call takers to deliver high quality health advice and for them to direct patients to the right local health service as fast as possible.
IntefleCS 111, our NHS 111 call centre CRM, has been specifically designed to meet these challenges head on. With the most robust, scalable software capable of embedding either TeleGuide 111 or Pathways content, IntefleCS 111 will enable you to deliver the most appropriate and cost effective outcomes for patients, all whilst meeting the most stringent KPIs required at national and local levels.
Robust software Optimised Content Fully Managed Our most powerful CRM, meets all NHS 111 specification requirements and copes with instant surges in demand. Gives you the choice to deploy TeleGuide 111 content or Pathways for the best operational outcomes. We can ease the strain on your organisation, with fully interoperable N3 connected hosting and 24x7 support. Currently live across multiple NHS 111 pilot sites, IntefleCS 111 has been selected as a result of ten years of UK triage operations with very satisfied patients, in over 60 million calls.
See IntefleCS 111 in action
IntefleCS 111 offers a robust and proven platform to enable you to deliver NHS 111 services. Veiw the short demos below or contact us to arrange a no obligation demonstation from a 111 expert today!
111 Call Handler to
999 ambulance dispatchThis demo shows how to quickly create, search and select and automate an ambulance dispatch with onward data transmission and pre arrival and emergency instructions to caller.
111 Call Handler with Directory
Of Service LookupThis demo shows how to quickly search and match the patient, prioritise urgency, search and determine appropriate location of care with onward instructions and data transmission.
111 Call Handler to Nurse with
Directory Of Service LookupThis demo shows how to quickly create, search and select, prioritise urgency, warm transfer to nurse and determine the appropriate location of care.
111 Call Handler to Nurse
This demo shows how to quickly search and match the patient, prioritise urgency, perform a warm transfer to a nurse with onward data transmission.
Benefits Features Full interoperability with existing care settings such as Ambulance Services and OOH providers 111 Integrated workflow Fit seamlessly to business model and provides service flexibility Highly configurable IntefleCS software and workflow components Delivery of safe clinical care with ability to extend into specialist care management & services Proven and tested clinician focused platform for access and clinical management IntefleCS 111 is the low risk solution to handle the wide scope of the NHS 111 service Proven scalability, with the technology platform used by the largest health call centre in the world First mover and ready now Central part of the first wave of services delivering the 3 digit number (“111”) initiative Features in detail
Receive a web referral Set up an encounter record Search for matching patient record Record demographic details Create, Edit or View Special note Assess level of urgency using call taker protocols Transfer call and record to a clinician for clinical assessment without the need for a call back Search the directory for services Transfer call to a call back queue Add a note to a call in the queue Search for and add patient GP and care provider Search patient history View encounter report and print or Fax Automatic Referral to Out-of-Hours, GPs and other Service Providers Send record on to the patients own GP Automatically despatch Ambulance and Update to Ambulance Service Receive a warm transfer call with the electronic record View patient queues Select a call from the queue View past medical records Triage of symptomatic callers using TeleGuide algorithms, Pathways or other third party content Close the call with a disposition
To find out more about IntefleCS 111 contact us on:
Tel: +44 (0)1256 337 300
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- Clinical Solutions NHS 111 content awarded Department of Health “Blue Badge” qualification
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- Portuguese health helpline expands access to health information and care
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