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- IntefleCS 111
- TeleGuide 111
- Home Clinic
- Decision Lifecycle Management (DLM)
- Contact Centre
- Medical Contact Center
- Symptom Enquirer
- Emergency Responder
- Data Intelligence
- Treatment Centre
- Out of Hours
- TeleGuide Content
- Contact Centres
- Ambulances
- Out of Hours
- Walk-in Centre and Dispensaries
- Polyclinics
- Accident & Emergencies Departments
- Minor Injury Units
- Pharmacies
- Doctor Surgeries
- Self Assessment & Care
- Home Care
- Occupation health
- Specialist Care-led Solutions
Medical Contact Center
IntefleCS Medical Contact Center, designed for the US healthcare market, is built specifically for use in the call center environment. It can be deployed using any combination of our advanced modules to suit your individual business requirements.
IntefleCS Medical Contact Center supports users and nurses in determining callers’ needs, using our powerful nurse triage module, readmission management, it also fully supports ACO (Accountable Care Organizations) and Medical Home initiatives, class scheduling, marketing, reporting and much more!
IntefleCS Medical Contact Center Modules:
Who is it for?
IntefleCS Medical Contact Center is predominantly used in medical call centers, but can also be implemented in hospitals, out of hours services, GP Surgeries, Walk-in Centres and other health care services.
What are the benefits?
- Assist your organization in becoming an ACO by providing a central point to your Medical Home Initiative
- Avoid unnecessary hospital readmissions through pro-active care management after discharge
- Preserve Medicare reimbursement by avoiding unnecessary patient readmission
- Greatly reduce training by using the intuitive IntefleCS user interface
- Decrease average call times by shaving critical seconds (even minutes) off of a typical call
- Improve operational efficiency by streamlining calls and work flows
- Gain access to and report on data that wasn’t previously accessible
- Be flexible and scalable to meet the needs of any size organization
- Enhance patient and provider relationships by providing a single point of access into the health care system
- Interoperate easily with third-party systems, including an organization’s telephony (CTI) system using Microsoft .Net
- Medical Contact Center
- Readmission Management Module
- Online Module
- Marketing Module
- DLM Module
- Clinical Module
To find out more about IntefleCS Medical Contact Center contact us on:
Tel: 888-531-9206
Email: info@clinicalsolutions.com
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- Clinical Solutions NHS 111 content awarded Department of Health “Blue Badge” qualification
- Southeast Alabama Medical Center Implements Clinical Solutions’ Medical Call Center
- Stoke Walk in Centre is extending clinical decision support to new patient pathways with IntefleCS Treatment Centre
- Portuguese health helpline expands access to health information and care
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