Optimum car delivery for your Organisation. Focusing on defined care setting to support the clinician and patient for optimised healthcare service from initial contact.

Contact centres

National Contact Centres:

Answering the call to your health care needs. Clinical Solutions is recognised as a market leader for providing patient encounter and decision support systems. Clinical Solutions is already delivering flexible and scalable solutions to public and private healthcare providers in the UK and around the world.

The IntefleCS solution is designed to scale from 1 to thousands of users accessing the system, and to date over 60 million clinical transactions have been processed as a result of the scalable, robust and reliable technology.

Benefits	Features
Proven safe clinical decision support content Cost effective and streamlined Improved workflow 365/24/7 accessibility Extend your service offerings	Evidence-based best practice clinical content that can be localised Algorithm analyser optimises call length Interoperability with many major healthcare providers Tried and tested design and architecture combined with high grade resilient Secure Hosting Quickly and easily Create and runnew decision support algortms to support new or enhanced services using Professional services or the Teleguide DLM

Benefits

Features

Proven safe clinical decision support content
Cost effective and streamlined
Improved workflow
365/24/7 accessibility
Extend your service offerings

Evidence-based best practice clinical content that can be localised
Algorithm analyser optimises call length
Interoperability with many major healthcare providers
Tried and tested design and architecture combined with high grade resilient Secure Hosting
Quickly and easily Create and runnew decision support algortms to support new or enhanced services using Professional services or the Teleguide DLM

Find out more about how IntefleCS Contact Centre can help you.

Contact us on:
Tel: +44 (0)1256 337 300
Email: enquiries@clinicalsolutions.com

Hospital Contact Centres:

Acting as an answering service is one of the easiest ways for a hospital contact centre to generate revenue. By promoting improved delivery of patient care that provides a flexible alternative to the emergency departments at hospitals.

Benefits	Features
Optimise call length Increased efficiencies in business processes Easy access to benchmarking information Improved information sharing with patients	Evidence-based best practice clinical content that can be customised Integrate with switchboards with CTI connectors Business Information and dashbaording using Data Intelligence Service directory, physician referral and class scheduling provide access to available service information that can be disseminated to patients

Find out more about how IntefleCS Contact Centre can help you.

Contact us on:
Tel: +44 (0)1256 337 300
Email: enquiries@clinicalsolutions.com

Private Healthcare Insurers:

Private Healthcare Insurers contact centres can position themselves to be the hub of an organisation and the data specialist, if they have the tools to store and stratify the information gathered on consumers. Marketing departments within healthcare organisations recognise the benefits of having a call centre and are growing dependent upon call centres each year for campaign management and consumer targeting.

Health insurers are particularly interested in promoting and delivering wellness and disease management programs to their employer groups. This reduces cost to the employer, the health insurer and contributes to the reduction of healthcare cost across the board.

Clinical Solutions enables these organisations to provide the solutions that promote both patient safety and cost effectiveness, which essentially underpins the marketing function in the generation of new revenue.

Benefits	Features
Cost effective and streamlined utilising resources appropriately Reducing the cost of the campaign Ease of access to benchmarking information Patient satisfaction with access to services	Evidence-based best practice clinical content that can be customised with service signposting Integrated clinical content where appropriate with survey capabilities to be used by staff or patients Management reporting using a variety of data sources Multi-channel access to advice and services with integrated contact centre and web Physician referral and class scheduling

Find out more about how IntefleCS Contact Centre can help you.

Contact us on:
Tel: +44 (0)1256 337 300
Email: enquiries@clinicalsolutions.com

- Healthcare at Home exceeds targets through Clinical Solutions’ IntefleCS Home Clinic.
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