Market leaders in E-care. A suite of solutions that deliver quality, efficient and safe healthcare across a range of care delivery settings

Out of Hours

Because illness is not a 9 to 5 occurance.

IntefleCS Out of Hours (OOH) is designed specifically to provide high quality care outside of 9-5 working hours. This state of the art solution ensures that when a patient calls an OOH service, they are provided with the right level of care, at the right time.

IntefleCS OOH is based on the market leading TeleGuide content used by clinicians around the world, in face to face and telephony triage and consultation services. The solution helps you to work more effectively and efficiently to provide safe and joined-up patient care.

Benefits	Features
Fast and intuitive UI Rapid intake of calls Trusted referral management and dispatch Flexible choice of content Reduces risk Improves efficiency & consistency Quick creation of EPR Helps you meet KPIs	Telephone triage Mobile client Disconnected mode with auto sync Patient medical and social history Structured history taking Care plans Structured physical assessment Care advice Prescribing Multiple outcomes Rapid response assessment Ability to work from home

The highly customizable interface enables each urgent care facility to support their chosen workflow

Skills based features

Patient Registration and scheduling	Receive a call
	Set up an encounter record
	Search for matching patient record
	Record demographic details
	Create or enter a special note
	Assess level of urgency using call taker protocols
	Transfer call and record to a clinician for clinical assessment without the need for a call back
	Transfer call to a call back queue
	Add a note to a call in the queue
	Search for and add patient GP and care provider
	Search patient history
	View encounter report and print or Fax
	Refer to third party
	Send record on the patients own GP

Past Medical History	Search for all past medical records
	Structured Past Medical History entry
	Structured Medicines entry
	Structured Allergies entry
	Structured Social History entry
	Structured Immunisation History entry
	Create, Edit or View a Special note

Telephone Patient Clinical Assessment	Receive a warm transfer call with the electronic record
	View patient queues
	Select a call from the queue
	View past medical records
	Triage of symptomatic callers using a semi structured assessment
	Triage of symptomatic callers using TeleGuide algorithms (OOH set)
	Close the call with a disposition
	Create, View or edit a special note
	Access treatment centre schedule and book appointment
	Transfer call to despatch queue for allocation of home visit
	Transfer call to despatcher to allocate visit or arrange transport
	Create an FP10 prescription and print
	Add a note to a call awaiting further assessment

Despatch function	View despatch queue
	View Tom Tom location of cars
	Allocate visit to car
	Update status of visit

Primary Care Centre Receptionist	Set up or modify schedule for available clinicians
	View Special Note
	Review appointments booked
	Update patient status (arrived, cancelled, DNA etc)

Telephone Patient Clinical Assessment

Carry out functions as per clinician in under Telephone Patient Clinical Assessment

Past Medical History	Search for all past records
	Review and edit Past Medical History entry
	Review and edit Medicines entry
	Review and edit Allergies entry
	Review and edit Structured Social History entry
	Review and edit Structured Immunisation History entry

Vital Signs

Record Vital signs

Physical

Record physical examination using a structured form

Download Datasheet

To find out more about IntefleCS Out of Hours contact us on:

Tel: +44 (0)1256 337 300

Email: enquiries@clinicalsolutions.com

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