Welcome
  • Meeting the needs of our customers via a tailored services. The patient satisfaction levels for Clinical Solutions’ customers is steadily very high between 93% and 97%.

    24x7x365 Support Services

    Managed Hosting

    Managed Hosting is an option for healthcare providers and clinicians who prefer their software and solutions to be hosted and managed externally by Clinical Solutions, thus enabling them to focus exclusively on the delivery of healthcare. The size and competency of healthcare IT departments varies greatly, and healthcare technology evolves at a rapid pace. We believe it’s important to offer customers large and small the choice not to be burdened with the issues of keeping up with constant changes in technology. This enables our customers the freedom to focus on their operations without the distractions of the supporting technology, we’ve developed a full suite of managed services.

    Managed Services for Healthcare Providers

    A managed services engagement begins with the initial customer consultation and extends through to the delivery and management of the software and technology. All our solutions are available as managed services and key areas include:

    • Delivering and managing software and technology required
    • Providing 24/7 support
    • Performing Help Desk issue management
    • Delivering and managing local desktop applications (e.g. Microsoft Office, Internet Explorer, Microsoft Exchange etc)
    • Performing remote monitoring
    • Remote configuration management and password management
    • Managing project/major change management work
    • Managing equipment configuration
    • Security management - anti virus updates, system patches etc.

    Clinical Solutions will perform proactive, preventative monitoring including use of monitoring tools and regular manual checking. Proactive monitoring is capable of identifying faults which could negatively affect availability, enabling us to resolve an issue before it becomes a serious problem. This type of look-ahead problem solving is just one advantage of managed services.

    Support Helpdesk:

    Clinical Solutions Service Desk operates to ITIL and ISO standards and works to high service levels to suite our customers needs. Our Service Desk is manned 24/7 and has a comprehensive call handling system backed with escalation procedures to ensure that all calls are addressed and resolved in the appropriate way.

    The management of the Service Desk includes a reporting function which provides the detailed analysis of monthly activity; customers can see how much time their employees spent on issues such as passwords resets or other common, and often avoidable, user errors. Training programmes can then be devised by the customer or Clinical Solutions thereby ensuring the employees are maximising their effectiveness of the business applications they use.

    The Service Desk also perform trend analysis and helps the higher level support teams be pro-active with the management of systems, aiming to fix problems before they become user affecting. Should a major problem become on-going the Service Desk can also form part of our Problem Management team that owns the issue until resolution.

    Data Centre Hosting and Monitoring

    Clinical Solutions Data Centre’s are designed to be highly resilient on many levels including environmental, communication and storage. Redundancy and failover systems are included in most implementations and the design of the centres themselves is to utilise modern technology, providing as many ways as possible to keep services up and running.

    The Data Centre’s run both NHS N3 and internet connections although they are highly segregated and secured from one another to maintain the integrity of both sets of links. All lines are as diverse as possible and utilise different vendors via different physical routes to minimise risk of downtime due to a third party telecoms problem. This gives Clinical Solutions the ability to run both web and application hosting within the NHS and to the wider world.

    Significant investment has been made in monitoring systems for IT hardware and the Clinical Solutions software as well as the environmental equipment such as air conditioners and uninterruptible power supplies (UPS). This gives the Data Centre team alerts of problems and in some cases they have seen and fixed an issue before a user has been affected, or in more major issues they are already working on the problem and have alerted the customer contacts to the issue as the first calls start to come in from the end users.

    The Data Centres are equipped with cutting edge systems and equipment and are run by a highly competent team with high levels of experience and manufacturer certification.

    Currently the team certifications consist of multiple high level qualifications from Microsoft, CISCO, Citrix, VMWare and HP.

    The Data Centre Team performance is not limited to the confines of the Clinical Solutions Data Centres. The team is also able to remotely monitor servers and systems on customer sites and perform a significant amount of remote fixes and deployments utilising enterprise-level specialist tools. For some of our existing customers we currently maintain remote Active Directories, print systems, firewalls, switches, DNS, anti-virus updates and new software version releases.

    It is recognised by Clinical Solutions that sometimes even a highly trained and certified team needs additional backup and through either partnership or support contract, Clinical Solutions has access to additional manufacturer and vendor support at a mission/business critical level and associated response time.

    Field Services

    Even in today’s world of remote technology there remains the need to physically visit a user or site to perform certain tasks; this can be anything from a major deployment of new hardware to replacing a keyboard or mouse. Our team of Field Service Engineers provide our customers with a responsive service to all locations within the UK.

    This team provide on-site support in the event of a fault and can also assist consultancy and project teams with deployments and implementations of projects that require engineering assistance. Our engineers are mainly trained and certified in both Microsoft and HP technologies, plus additional certifications beyond with other vendor technologies.

    Bespoke Application Support

    Whilst many of the applications that are run from the Data Centres are Clinical Solutions own software applications, we also provide hosting for other applications and we have the ability to provide full 24/7 application management with our support teams providing cost benefits to our customers instead of employing their own staff to support these applications, often outside of their normal work hours.

    We can do as much or as little as required. Popular offerings include Hardware and connectivity support for a 3rd party application, Provision of Power and Cooling, to an otherwise remotely managed rack and full support where our Application Support staff are specifically trained in your applications and your customers or staff can report their managed service requests via our 24/7 managed Service Desk.

  • Services